Refund and Returns Policy
Return & Refund Policy
Thank you for shopping with us! We strive to deliver high-quality, personalized products. Please review our return and refund policy carefully to understand the terms and conditions of returns, exchanges, and refunds.
Return Policy
We Do not accept Return or Refund
Exchange Policy
We accept exchanges only under the following conditions:
- Incorrect Customization: The item received was incorrectly customized (e.g., incorrect name, text, or design).
- Damaged in Transit: The item was damaged during transit and is unusable upon delivery.
Steps for an Exchange:
- Contact Us: Reach out to our customer support team within 7 days of delivery if you receive an incorrect or damaged product.
- Provide Details: Share the following information:
- Order number.
- Clear photographs of the damaged or incorrectly customized item.
- A description of the issue.
- Approval and Replacement: Once approved, we will arrange for a replacement of the item at no additional cost.
Refund Policy
Refunds are offered only in the following situations:
- The item is no longer available for replacement or exchange.
- A significant delay in delivery caused by unforeseen issues (at our discretion).
Refund Process:
- Contact Us: Reach out to our customer support team with your order details.
- Processing Time: Refunds will be processed within 10-15 business days after approval and will be credited back to your original payment method.
Contact Information
For any exchange or refund inquiries, feel free to contact us at:
📧 info@giftsuppliers.ae
📞 +971 55 432 6712