Shipping policy

Shipping Costs

• Shipping costs are calculated based on the weight, destination, and selected shipping method.
• Free Shipping is available for orders within the UAE that exceed 300 AED.
• Shipping costs will be displayed during checkout before finalizing your order.

Order Processing Time

• Orders are processed within 7–14 business days after payment confirmation.
• Once processed, you will receive a confirmation email with tracking details.

Shipping Timeframes

• Domestic (UAE): After processing, delivery takes 3-7 business days.
• International: Delivery times vary by country but typically take 8 – 16 business days, depending on customs clearance.

International Shipping

We offer international shipping, but please keep the following in mind:

1. Customs Duties and Taxes

• Customers are responsible for any customs duties, taxes, or import fees required by the destination country.

1. Delivery Times

• International delivery times vary based on customs clearance processes and other factors beyond our control.

Tracking Your Order

• You can track your order by:
  • Visit our website and enter your order number and email in the Order Tracking section.
  • Contact our customer support team for assistance.

Returns & Exchanges

For information about returns or exchanges, please refer to our Return & Exchange Policy.

Customer Support

For any shipping-related inquiries, feel free to contact our customer support team:
📞 +971 55 432 6712
📧 info@giftsuppliers.ae