Shipping policy

Shipping Policy

Shipping Costs

  • Shipping costs are calculated based on the weight of your order, the destination, and the selected shipping method.
  • Free Shipping is available for orders within the UAE that exceed 300 AED.
  • You will see the shipping cost details during checkout before finalizing your order.


International Shipping

We ship internationally! Please keep the following points in mind:

1. Customs Duties and Taxes

  • Customers are responsible for any customs duties, taxes, or import fees required by the destination country.

2. Delivery Times

  • International delivery times vary based on customs clearance processes and other factors beyond our control.

Order Processing Time

  • Orders are processed within 7–14 business days after payment confirmation.
  • Once processed, you will receive a confirmation email containing your tracking information.

Tracking Your Order

You can track your order status by:

  • Visiting our website and entering your order number and email address in the Order Tracking section.
  • Alternatively, contact our customer support team for assistance.

Returns and Exchanges

For details about returning or exchanging items, please refer to our Return and Exchange Policy.


Customer Support

For any shipping-related inquiries, feel free to contact our customer support team:

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